Returns & Exchanges

At Blur India, we want you to be obsessed with your look; however, due to the personal nature of beauty products, we only accept returns for items that arrive damaged, defective, or incorrect. Please initiate your request within 48 hours of delivery to ensure a seamless replacement or refund process.

1

Document the Issue

Take clear photos or a short unboxing video of the damaged or incorrect product, ensuring the shipping label and packaging are visible.

2

Contact Support

Email our customer care team at support@blurindia.com with your order ID and the attached visual evidence of the discrepancy.

3

Verification Process

Our quality control team will review your claim within 24-48 hours to verify the issue and approve the return or exchange.

4

Resolution

Once approved, we will arrange a reverse pickup or immediately dispatch a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing